NewWorks Design focuses on providing all our clients with the best possible printing experience and products. If for any reason you are not completely satisfied with your order, please promptly contact us. All defects / order issues must be reported to NewWorks Design within 10 days of receiving your order.
We offer full refunds as house credit, reprints on defective print orders, or mutually agreed-upon partial house credit.
Determination of order defects is at the discretion of management. Client will be requested to submit digital photos to document the product's defects. In some cases, Client will be required to ship defective product(s) back to us at their own expense and in an agreed upon reasonable time frame. In cases where the order is required to be shipped back to us at Client expense, NewWorks Design may reimburse Client for shipping if a defect is determined to exist.
Any charges related to expedited orders, such as rush printing or shipping, are non-refundable for defective products unless UPS delivers a defective product or fails to deliver an order.
Turnaround time and shipping options for reprinted orders varies due to available production capacity and are at the manager's discretion.
Direct mail services are not subject to the above stated standard return policies and will be evaluated on a case-by-case basis for potential refunds or reprints.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted.
All policies are subject to change without prior notification.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged.
To return your product, you should mail your product to: 7285 Heritage Oaks Dr Reno Nevada US 89523
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.